Ordering Information

1

Our Products

Regent Instruments Image Analysis Systems and technical support (by email) are available directly from us for our customers worldwide. Most products are available as software only or as turn-key systems. Consult our web site for their specifications and availability. Contact us by email to get the most recent prices in Canadian dollars or US dollars.

2

Prices & Quotes

For all information regarding pricing of our products, as well as to receive a quote, please contact our Sales Department. All requests are answered within 24 hours.

3

Pricing

  • All prices are available in Canadian dollars, US dollars and Euro.
  • We ship from Quebec, Qc, Canada (Foreign taxes not included, no Canadian taxes on international sales).
  • Prices and specifications are subject to change at any time without notice.
  • Discounts may apply when buying more than one product at the same time. Check with our Sales Representative.
  • It is possible to upgrade from an earlier software version to a more recent higher performance version at any time, simply by paying the difference in cost between the two versions (and updates should any were released).

4

Terms of payment

  • For customers qualifying for Prepaid Terms of Payment (International sales - including the USA, private companies) please contact us to receive the required information to proceed with the payment.
  • For customers qualifying for Net 30 Days Terms of Payment (most Canadian universities and research centers) please send us an official Purchase Order with the shipping address, billing address, the required material, the total amount of the order, including transportation costs etc. An official quote must have been provided with the total cost with shipping fees from our Sales Department.

5

Shipping

Our standard shipping procedure is via UPS. On request, we can ship via cargo or another transporter of your choice. Please specify when requesting a quote.

Shipping delays: usually within 2 business days for most orders. 

6

Regent Instruments politics regarding distribution of our products

Regent Instruments has distributors in many countries. Please contact us to find out if there is one in your area.

7

Technical support

Competent and prompt technical support is free and available exclusively by email.

8

Computers and operating systems

Regent's software programs are available for compatible PCs (Windows 7 to 10, 32-bit & 64-bit). Computers are not included.

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